FAQ

ORDERS

How do I make an order?

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You may make an order through our website directly. Click on Shop Now to view our menu.

Can I make special requests in my order?

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Yes, please indicate any special requests in the Remarks section of the checkout page. We will try our best to cater accordingly.

What are the payment methods accepted?

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We accept various payment methods such as PayNow (via HitPay at checkout), GrabPay, Credit Cards, Paypal, and more!

DELIVERY

What are the delivery timings?

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The available pickup & delivery dates can be seen on the Cart page. You will be able to see the available dates once you've added an item to your cart.

What locations do you deliver to?

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We currently deliver islandwide in Singapore, as long as your location is not restricted and can be accessed by our delivery partners.

Can I self-pickup?

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Yes, you'll be able to see pick-up order at the cart page once you've added an item to your cart!

Can I change my delivery details?

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Yes, we can help to change your delivery details. However, you'll have to notify us at least 3 days before your delivery day for logistical reasons.

For changing of delivery timeslots, you may only choose a new timeslot that's currently available.

Do contact us via email to do so.

FOOD

Is your food halal?

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We are in the process of applying for a Halal certification at the moment. All our ingredients used are halal.

How long can I store your food?

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Our food is best consumed immediately for freshness

If you wish to store them overnight, please store them in the fridge. It can generally last for a few days. Reheat before consumption.

What is the best method to reheat your food?

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The best reheating method to retain crispiness is by using an oven at 160 °C for 8 mins.

You may also use a microwave for 20-30 seconds.

CUSTOMER ACCOUNT

How do I create an account?

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Creating a customer account with us is super easy! It only takes a minute or less. Simply click here to register.

What are the benefits of creating an account?

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By creating an account, you'll get access to purchased rebates, exclusive offers and access to our referral program!

To find out more about our rewards program, click on the floating 'Rewards' icon at the bottom right of the page.

Do I need an account to make an order?

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No, if you do not wish to create an account, you can simply checkout as a guest.

How do I change my password?

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You can change your password by first logging out, then going to the log in page again and click 'Forgot password'. This will allow you to reset your password.

OTHERS

Where is your store located?

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You may check out our available outlets at the Outlets page.

Will you be on Grab / Foodpanda / Deliveroo soon?

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Yes, we're currently on various merchant delivery platforms. Do note however that you may or may not be able to see us in your app as these apps are location-limited (usually 3km radius).

Can I submit feedback / suggestions?

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Sure! Please email us at contact@martabak.sg. We will respond within 1-3 business days.

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