FAQ

ORDERS

How do I make an order?

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You may make an order through our website directly. Click on Shop Now to view our menu.

Can I make special requests in my order?

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Yes, please indicate any special requests in the Remarks section of the checkout page. We will try our best to cater accordingly.

What are the payment methods accepted?

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We accept various payment methods such as PayNow (via HitPay at checkout), GrabPay, Credit Cards, Paypal, and more!

DELIVERY

What are the delivery timings?

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Currently, we deliver on Wednesday, Friday and Saturday. You can choose delivery timeslots 11am-1pm, 3pm-5pm or 5pm-7pm.

The available delivery dates can be seen on the Cart page. Do note that greyed out dates are sold out.

If you need your martabak on days which we don't deliver, you can consider storing them in the fridge and reheating them with an oven or air fryer.

What locations do you deliver to?

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We currently deliver islandwide in Singapore, as long as your location is not restricted and can be accessed by our delivery partners.

Can I self-pickup?

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Sorry, we do not offer self pick-up due to Covid. We offer free islandwide delivery for orders of two items or more and you can order at our website www.martabak.sg. The cost of delivery if you order only 1 item is $5.50 for islandwide delivery.

Can I change my delivery details?

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Yes, we can help to change your delivery details. However, you'll have to notify us at least 3 days before your delivery day for logistical reasons.

For changing of delivery timeslots, you may only choose a new timeslot that's currently available.

FOOD

Is your food halal?

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We are in the process of applying for a Halal certification at the moment. All our ingredients used are halal and our chef is an Indonesian Muslim.

How long can I store your food?

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Our food is best consumed immediately or on the same day.

If you wish to store them overnight, please store them in the fridge. It can generally last for a few days.

Do ensure to reheat before consumption.

What is the best method to reheat your food?

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The best reheating method to retain crispiness and fluffiness is by using an oven or air fryer at 160 °C for 8 mins.

The box and food is also safe for microwaving for 20 seconds (from room temperature) or 60 seconds (from cold temperature).

CUSTOMER ACCOUNT

How do I create an account?

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Creating a customer account with us is super easy! It only takes a minute or less. Simply click here to register.

What are the benefits of creating an account?

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By creating an account, you'll get access to purchased rebates, exclusive offers and access to our referral program!

To find out more about our rewards program, click on the floating 'Rewards' icon at the bottom right of the page.

Do I need an account to make an order?

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No, if you do not wish to create an account, you can simply checkout as a guest.

How do I change my password?

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You can change your password by first logging out, then going to the log in page again and click 'Forgot password'. This will allow you to reset your password.

OTHERS

Where is your store located?

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Currently, we do not have a physical retail store for customers to visit. We are operating out of a cloud kitchen instead.

We aim to open retail stores by the end of the year.

Will you be on Grab / Foodpanda / Deliveroo soon?

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Currently, we are not on any of these platforms.

We are working to get on these platforms soon!

Can I submit feedback / suggestions?

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Sure! Please email us at contact@martabak.sg.

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